Today is my third day, but I wanted to write about my first day on the job here at StoresOnline. After 3 weeks of intensive training, I'm finally taking calls. It feels a lot like trying to drink from a firehose. It's fun, but messy, and sometimes painful.
Originally I thought 3 weeks of training was pretty crazy, now I wish they gave me more. There is so much to know about building a website, about marketing a website, and about paying for and cancelling a website, I have to use my BRAIN for the first time in months!
We deal with customers who are having issues designing or creating their website, having issues with marketing and advertising their website, and customers having issues setting up their accounts with us or closing. So, instead of just customer service, or just tech support, or just sales, I get to do ALL of these and more.
Eventually I'm pretty sure I'll get the hang of it, and I think I'll love it, but right now, I have to Instant Message someone on my team or a supervisor any time someone has a problem, and, with this being customer service, that's a lot of people!
Stay tuned, I'll post about my first week back at school once it's over, and maybe a post or two in between.